Delta Dental of Arkansas is an organization rich in talent, but needed additional managerial skills. Many middle managers were not adequately prepared to fulfill all their day-to-day responsibilites and to resolve conflicts arising among their staffs, resulting in growing discontent and high turnover.
Dale Carnegie Training helped Delta Dental identify opportunities to meet its operational, productivity, and efficiency goals and to reduce costs and improve its service capabilities. As workers grew in self-confidence, their productivity improved. Communication and collaboration, within different areas of the organization, also flourished. As a result, Delta Dental reached record performance in operations and discovered what it had in common within itself, the stronger and more unified it became.